Ad hoc Policy Payments

Ad hoc payments are unscheduled payments made which may fall outside of the policy's regular payment schedule. There are two ways to add an ad hoc payments; charging the client’s existing payment method, or recording an external transaction that occurred outside the Simfuni platform.

Charge Client's Payment Method

When a policy is overdue, the functionality to take an immediate on demand payment from a client by charging their existing payment method is enabled. You can charge a payment for part of the overdue amount or all of the overdue amount. 

Creating a Payment to Charge the Client's Payment Method

1. In the relevant policy, click on the Actions menu and select "Add payment".
2. Select "Charge client's payment method".
3. Choose to charge the entire outstanding balance of the policy or just the overdue amount. If you choose the overdue option then fill in the amount the the payment should be - this can be any amount up to the full overdue balance. Here you can also add a note to the payment. This will not be visible to the client but it will display in the Payment variations section of the Partner Portal. 
4. Next, review the details of the payment you're going to charge. Check everything is correct, and confirm that the client has already agreed for this payment to be charged against their payment method. Click confirm to schedule the payment.

If the client's payment method is a credit card then the payment will be processed straight away. If the payment method is direct debit then the payment will be processed within 24 hours.

After you have created the payment, you can view the details in the Variations section of the policy Payments tab.

Logging an External Transaction

When you don't want to charge the client's payment method but instead want to record an external payment the client has made outside of the Simfuni platform, you can add an external transaction. There are two types of external transactions that can be added - either a payment you have received from the client (this is only available if the policy is overdue) or a refund you have made to the client.

Creating an External Transaction:

1. To add an external transaction, click on the Actions menu and select "Add payment".
2. Select "External transaction". 
3. Choose the appropriate transaction type, the date the transaction occurred, the amount of the transaction, and add a note. This note will not be visible to the client but it will display in the Payment variations section of the Partner Portal. 
4. Review the details of the transaction and click Confirm. The external payment will display in the past or upcoming payments, depending on the recorded date of the transaction, as well as in the Variations section of the Payments tab. 
5. In the upcoming payments section a new scheduled payment (if it was a refund) or a lower upcoming payment (if it was a payment) will display, to reflect the amount that was processed externally. This amount will include transaction fees if applicable.