Handle a rejected assessment

Reviewers are there to catch mistakes. This walkthrough covers what happens when an assessment is sent back for re-work.

Send an assessment to review

Create an assessment with a missing or incorrect payment amount, and send for review.

Reject as the reviewer

Sign in as the reviewer, open the claim, and Reject the assessment with a comment explaining what needs fixing.

Pick it back up as the assessor

The assessment status returns to In Progress. A new task called 'Attention required following review' is created in your queue with a two working day due date.

The case status returns to Under Assessment. The review record stays in the Review History as an audit trail. Make the corrections and send for review again.