Policies which have been cancelled may be eligible for reinstatement. If eligible, a banner will appear on the policy page with a Reinstate button.
Account prerequisites:
- User permission: Invoice update
During the reinstatement process, the policy holder will need to settle all unpaid historic payments billed against their account. If the insurance product has stepped premiums and the policy would have been renewed between cancellation and reinstatement, any applicable premium increases will be applied.
Once any reinstatement balance is paid, the financial account will be up to date, and future scheduled payments will be collected as normal.
How to reinstate a policy
- When a policy is cancelled, a banner appears indicating the cancellation status. If the policy meets eligibility rules and a user has sufficient permissions, a Reinstate button will be visible in the banner.
Note: Reinstatement eligibility is based on both:
- Policy configuration (specific conditions for reinstatement may vary per policy product)
- Cancellation status (must be in completed status)
- Click the Reinstate button to open the reinstatement wizard. This will show any balance owed by the policyholder in order to reinstate the policy. This balance includes any outstanding historic payments due up to the reinstatement day, plus an additional day's charge since billing is processed the following day.
- Click complete to finalise the reinstatement request.
Reinstatement status and payment
If no balance is due:
After completing the reinstatement wizard, if no balance is due, the policy will be reinstated immediately.
If a balance is due to be paid:
- The policy’s invoice enters a "pending reinstatement" status.
- On the next calendar day, the outstanding balance will be automatically charged to the policyholder's existing payment method.
- If this payment attempt fails, it will be handled through the standard configurable arrears process.
- Once the balance has been paid successfully, the policy will be reinstated.