Scheduling Overdue Payments (Promise to Pay)

Create a flexible arrangement schedule for collecting overdue payments. Overdue payments can either be rescheduled in full for a new payment date, or split up and allocated to multiple new payment dates. 

Setting up a Promise to Pay

1. To create a Promise to Pay, navigate to the relevant policy and click on "Create payment arrangement" in the Actions menu.
2. Enter in each payment amount and new payment date, then click "Add" to populate the new payment in the upcoming payment schedule. Repeat as many times as needed in order to allocate the full overdue amount. Once complete, add a note and click next. The payment arrangement note will not be visible to the client.
3. After reviewing and confirming the updated schedule, click Confirm to make the arrangement effective. If the client has email as their preferred method of contact, they'll be sent confirmation of the payment arrangement. See the Client Contact Information article for more details about communications.

Cancelling a Promise to Pay

A promise to pay arrangement may be cancelled, either manually via the Partner Portal or automatically if a payment is unsuccessful.

Manual Arrangement Cancellation

1. Under the Variation section of the policy Payment tab, expand the arrangement you'd like to cancel. Click the button, enter a reason, and confirm.
   
   
   

Arrangement Cancellation Due to a Missed Payment
If a policyholder breaks their promise to pay, either because a promised payment is not paid on the agreed billing date or because they miss a regular repayment, then the arrangement will automatically be cancelled.

This means that any remaining overdue balance will be added back onto the next scheduled upcoming payment and be collected in full.